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Support Tools

  • orion is a tool developed by ION to collect much of the management information available in your server and forward it to ION for support. We call orion "ION's Trouble Hunter." orion is a Linux program that collects FRU, DMI, sensor, System Event Log and RAID controller status and logs to present a complete picture of the state of your server. The ION support team uses this information to make sure that diagnosis is quick and effective so that the appropriate parts can be shipped and so that field technicians can be fully prepared for the actual repair that is needed. Download the current version of orion.


  • scorpion takes the orion concept one step further. scorpion is a bootable USB Flash device that ships inside every ION system. Maybe your system runs Windows or BSD or some other operating system and cannot run orion directly. Maybe your system won't boot from its boot drive. scorpion allows the troubleshooter to boot to DOS for system diagnostics or to Linux to run orion. scorpion also includes firmware files and tools to allow a system to be set with its original BIOS and firmware after a serverboard replacement.
Support Contacts Tech Support Links
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Support Links for ION Systems
C2 Photo Xeon® E5-2600 V4 Series Processor C2 Tech Support  
SR71mach5 Photo Xeon® E5-2600 V4 Series Processor SR71mach5 Tech Support  
C1 Photo Xeon® E5-2600 V4 Series Processor C1 Tech Support  
CN12E5V3 Photo Xeon® E5-2600 V4 Series Processor CN12E5V3 Tech Support  
NUC6 Photo 6th Gen Core™ Processor NUC6 Tech Support  
NUC5 Photo 5th Gen Core™ Processor NUC5 Tech Support  
CN24E5V4 Photo Xeon® E5-2600 V4 Series Processor CN24E5V4 Tech Support  
NUC7 Photo 7th Gen Core™ Processor NUC7 Tech Support  
W4 Photo 4th Gen Core™ Processor W4 Tech Support  
W6 Photo 6th Gen Core™ Processor W6 Tech Support  

A20 Photo Quad-Core Xeon® 5400 series Processor A20 Tech Support   Virtual Tour Replacement Suggestion: U20
LN20J Photo Xeon™ Processor LN20J Tech Support   Virtual Tour Replacement Suggestion: A20
IR2003X2i Photo Xeon Processor IR2003X2i Tech Support   Replacement Suggestion: LN20J
SR2300WV2 Photo Xeon™ Processor SR2300WV2 Tech Support   Replacement Suggestion: LN20J
terastatION3 Photo Quad-Core Xeon® 5400 series Processor terastatION3 Tech Support   Replacement Suggestion: G2
terastatION2 Photo Xeon™ Processor terastatION2 Tech Support   Replacement Suggestion: G2
A10 Photo Quad-Core Xeon® 5400 series Processor A10 Tech Support   Virtual Tour Replacement Suggestion: U10
terastatION4 Photo 6-Core Xeon® 5600 Series Processor terastatION4 Tech Support   Virtual Tour Replacement Suggestion: G2
SR1300WV2 Photo Xeon™ Processor SR1300WV2 Tech Support   Virtual Tour Replacement Suggestion: LN10J
BX22 Photo Xeon™ Processor BX22 Tech Support   Virtual Tour Replacement Suggestion: MF60V
LN10J Photo Xeon™ Processor LN10J Tech Support   Virtual Tour Replacement Suggestion: A10
SR2200CBS Photo Pentium® III Processor SR2200CBS Tech Support   Replacement Suggestion: SR2300WV2
H10 Photo Quad-Core Xeon® 3000 Series Processor H10 Tech Support   Virtual Tour Replacement Suggestion: H15
BX24 Photo Quad-Core Xeon® Processor BX24 Tech Support   Virtual Tour Replacement Suggestion: MF60V
ISA2 Photo Xeon™ Processor ISA2 Tech Support   Replacement Suggestion: LN10V
IR1200P3 Photo Pentium®  III Processor IR1200P3 Tech Support   Replacement Suggestion: SR1300WV2
BX21 Photo Xeon™ Processor BX21 Tech Support   Virtual Tour Replacement Suggestion: MF60V
IR2003X2 Photo Xeon Processor IR2003X2 Tech Support   Replacement Suggestion: LN20J
MS10N Photo Pentium® D Processor MS10N Tech Support   Virtual Tour Replacement Suggestion: H10
IR3000T2 Photo Pentium III Processor IR3000T2 Tech Support   Replacement Suggestion: SR2300WV2
H11 Photo Quad-Core Xeon® 3200 Series Processor H11 Tech Support   Virtual Tour Replacement Suggestion: H15
U10 Photo 6-Core Xeon® 5600 Series Processor U10 Tech Support   Virtual Tour Replacement Suggestion: G1
SR1200CBS Photo Pentium III Processor SR1200CBS Tech Support   Virtual Tour Replacement Suggestion: SR1200CB2
H12 Photo Quad-Core Xeon® 3400 Series Processor H12 Tech Support   Virtual Tour Replacement Suggestion: H15
G2 Photo Xeon® E5-2600 Series Processor G2 Tech Support   Replacement Suggestion: C2
U20 Photo 6-Core Xeon® 5600 Series Processor U20 Tech Support   Virtual Tour Replacement Suggestion: G2
G1 Photo Xeon® E5-2600 Series Processor G1 Tech Support   Replacement Suggestion: C1
IR4003X2 Photo Quad-Core Xeon® 5400 series Processor IR4003X2 Tech Support   Replacement Suggestion: S55
TG10 Photo 6-Core Xeon® 5600 Series Processor TG10 Tech Support   Replacement Suggestion: CN24E5
C2 Photo Xeon® E5-2600 V4 Series Processor C2 Tech Support   Replacement Suggestion:
F40 Photo Quad-Core Xeon® 7400 Series Processor F40 Tech Support   Replacement Suggestion: F45
IPS2300 Photo Xeon™ Processor IPS2300 Tech Support   Virtual Tour Replacement Suggestion: SR2300WV2
G10 Photo 6-Core Xeon® 5600 Series Processor G10 Tech Support   Replacement Suggestion: C2
F30 Photo Quad-Core Xeon® 5400 series Processor F30   Replacement Suggestion: FX8
V55 Photo 6-Core Xeon® 5600 Series Processor V55 Tech Support   Virtual Tour Replacement Suggestion: I4
SR2100T2 Photo Pentium III Processor SR2100T2 Tech Support   Replacement Suggestion: SR2300WV2
SR1300WVA Photo Xeon Processor SR1300WVA Tech Support   Replacement Suggestion: SR1300WV2
SC5200BR2 Photo Xeon™ Processor SC5200BR2 Tech Support   Virtual Tour Replacement Suggestion: LN50B
I2X2 Photo Itanium® 2 Processor I2X2 Tech Support   Virtual Tour Replacement Suggestion: M40
I2X4 Photo Itanium® 2 Processor I2X4 Tech Support   Virtual Tour Replacement Suggestion: F45
IR1000B1 Photo Pentium III or Celeron Processor IR1000B1 Tech Support   Replacement Suggestion: CP10B
S5 Photo Xeon® E5-2600 Series Processor S5 Tech Support   Replacement Suggestion: C2
SC5200VB2 Photo Xeon™ Processor SC5200VB2 Tech Support   Virtual Tour Replacement Suggestion: SC5275GP2
terastatION Photo Xeon™ Processor terastatION Tech Support   Replacement Suggestion: G2
SR71mach5 Photo Xeon® E5-2600 V4 Series Processor SR71mach5 Tech Support   Replacement Suggestion:
SRMK2S Photo Pentium III Processor SRMK2S Tech Support   Replacement Suggestion: SR1300WVS
TIGH2U Photo Quad-Core Xeon® 5400 series Processor TIGH2U Tech Support   Replacement Suggestion:
M1 Photo Core™ 2 Duo Processor M1   Replacement Suggestion: V35
S21 Photo Quad-Core Xeon® 5400 series Processor S21 Tech Support   Replacement Suggestion: U20
LN10S Photo Xeon™ Processor LN10S Tech Support   Replacement Suggestion: LN10V
LBX2 Photo Xeon™ Processor LBX2 Tech Support   Replacement Suggestion: IR1003TX2
H13 Photo Quad-Core Xeon 3200 Series Processor H13 Tech Support   Replacement Suggestion: H15
TIGW1U Photo Quad-Core Xeon® 5400 series Processor TIGW1U Tech Support   Replacement Suggestion:
SC5200BV Photo Pentium® 4 Processor SC5200BV Tech Support   Replacement Suggestion: SC5200WP1
C1 Photo Xeon® E5-2600 V4 Series Processor C1 Tech Support   Replacement Suggestion:
B2 Photo Core™ 2 Duo Processor B2 Tech Support   Replacement Suggestion: V35
SR1325TP Photo Pentium® 4 Processor SR1325TP Tech Support   Replacement Suggestion: CP10B
SPKA4 Photo Pentium III Xeon Processor SPKA4 Tech Support   Replacement Suggestion: SP7004
BX41 Photo Xeon™ Processor BX41 Tech Support   Virtual Tour Replacement Suggestion: MF60V
CN12E5V3 Photo Xeon® E5-2600 V4 Series Processor CN12E5V3 Tech Support   Replacement Suggestion:
H14 Photo Xeon® E3 Series Processor H14 Tech Support   Replacement Suggestion: H15
V50 Photo Quad-Core Xeon® 5400 series Processor V50 Tech Support   Virtual Tour Replacement Suggestion: V55
I4 Photo Xeon® E5-2600 Series Processor I4 Tech Support   Replacement Suggestion:
S50 Photo Quad-Core Xeon® 5400 Series Processor S50 Tech Support   Virtual Tour Replacement Suggestion: S55
SR4004 Photo Xeon™ MP Processor SR4004 Tech Support   Replacement Suggestion: TC40H
CP10B Photo Pentium® 4 Processor CP10B Tech Support   Replacement Suggestion: MS10N
IR1003X2 Photo Xeon™ Processor IR1003X2 Tech Support   Replacement Suggestion: LN10J
IR2006X2 Photo Xeon Processor IR2006X2 Tech Support   Replacement Suggestion: SR2300WV2
ISP1100 Photo Celeron Processor ISP1100 Tech Support   Replacement Suggestion: SR1300WVA
DataCACHE Photo Xeon™ Processor DataCACHE   Replacement Suggestion: SR-71mach4
terastatION-E Photo Pentium® D Processor terastatION-E Tech Support   Replacement Suggestion: G2
SC5100D2 Photo Pentium III Processor SC5100D2 Tech Support   Virtual Tour Replacement Suggestion: SC5200CW
S10 Photo Quad-Core Xeon® 5400 Series Processor S10 Tech Support   Replacement Suggestion: U10
NUC6 Photo 6th Gen Core™ Processor NUC6 Tech Support   Replacement Suggestion:
SR5100D2 Photo Pentium III Processor SR5100D2 Tech Support   Replacement Suggestion: SC5200BR2
SS5 Photo Xeon® E5-2600 Series Processor SS5 Tech Support   Replacement Suggestion: C2
IP545BG Photo Pentium 4 Processor IP545BG Tech Support   Replacement Suggestion: IP865GLC
ISA3 Photo Xeon™ Processor ISA3 Tech Support   Replacement Suggestion: LN10V
IPBG2 Photo Pentium 4 Processor IPBG2 Tech Support   Replacement Suggestion: IP865GLC
IP545MV Photo Pentium 4 Processor IP545MV Tech Support   Replacement Suggestion: IP865GLC
IP955XBK Photo Core™ 2 Duo Processor IP955XBK Tech Support   Replacement Suggestion: V35
IR1000T2 Photo Pentium III Processor IR1000T2 Tech Support   Replacement Suggestion: SR1300WVS
IR2200X Photo Xeon Processor IR2200X   Replacement Suggestion: SR2300WV2
IR2000T2 Photo Pentium III Processor IR2000T2 Tech Support   Replacement Suggestion: SR2300WV2
LN20V Photo Xeon™ Processor LN20V Tech Support   Virtual Tour Replacement Suggestion: A20
T10 Photo Quad-Core Xeon® 5400 series Processor T10 Tech Support   Replacement Suggestion: T11
teraBLOCK-3 Photo none Processor teraBLOCK-3   Replacement Suggestion: G2
SR5010T2 Photo Pentium III Processor SR5010T2 Tech Support   Replacement Suggestion: SR5100D2
SR5000WN Photo Pentium 4 Processor SR5000WN Tech Support   Replacement Suggestion: SC5200BV
NUC-4 Photo 4th Gen Core™ Processor NUC-4 Tech Support   Replacement Suggestion: NUC5
NUC5 Photo 5th Gen Core™ Processor NUC5 Tech Support   Replacement Suggestion:
LN50S Photo Xeon™ Processor LN50S Tech Support   Virtual Tour Replacement Suggestion: V50
SR1200CBA Photo Pentium III Processor SR1200CBA Tech Support   Virtual Tour Replacement Suggestion: SR1200CB2
SC5275GP2 Photo Xeon™ Processor SC5275GP2 Tech Support   Virtual Tour Replacement Suggestion: SC5295RP2
SC5200CW Photo Xeon Processor SC5200CW Tech Support   Virtual Tour Replacement Suggestion: SC5200BR2
mini Photo Pentium® 4 Processor mini Tech Support   Replacement Suggestion: IR1003TX2
SR5005T2 Photo Pentium III Processor SR5005T2 Tech Support   Replacement Suggestion: SR5100D2
SR1300WVS Photo Xeon Processor SR1300WVS Tech Support   Replacement Suggestion: SR1300WV2
IP865GLC Photo Pentium® 4 Processor IP865GLC Tech Support   Replacement Suggestion: IP925XCV
IPMV2 Photo Pentium® 4 Processor IPMV2 Tech Support   Replacement Suggestion: IP865GLC
IPS2200 Photo Pentium III Processor IPS2200 Tech Support   Virtual Tour Replacement Suggestion: IPS2300
IR2000P4S Photo Pentium 4 Processor IR2000P4S Tech Support   Replacement Suggestion: IR1000P4S
LN50A Photo Xeon™ Processor LN50A Tech Support   Virtual Tour Replacement Suggestion: S50
HD10P Photo Pentium® 4 Processor HD10P   Replacement Suggestion: MS10N
CN24E5V4 Photo Xeon® E5-2600 V4 Series Processor CN24E5V4 Tech Support   Replacement Suggestion:
SR5010BT Photo Pentium III Xeon Processor SR5010BT Tech Support   Replacement Suggestion: SR5100D2
TurboSERVER Photo Xeon™ Processor TurboSERVER   Replacement Suggestion: SR-71mach5
TurboSERVER5 Photo Xeon™ Processor TurboSERVER5   Replacement Suggestion: SR-71mach5
SC5200HG Photo Xeon Processor SC5200HG   Virtual Tour Replacement Suggestion: SC5200BR2
S55 Photo 6-Core Xeon® 5600 Series Processor S55 Tech Support   Virtual Tour Replacement Suggestion: I4
SC5100A2 Photo Pentium III Processor SC5100A2 Tech Support   Virtual Tour Replacement Suggestion: SC5200CW
SC5275RP2 Photo Xeon™ Processor SC5275RP2 Tech Support   Virtual Tour Replacement Suggestion: SC5295RP2
SC5295RP2 Photo Xeon™ Processor SC5295RP2 Tech Support   Virtual Tour Replacement Suggestion: V50
mini2 Photo Core™ 2 Duo Processor mini2   Replacement Suggestion: V35
NUC7 Photo 7th Gen Core™ Processor NUC7 Tech Support   Replacement Suggestion:
V35 Photo Quad-Core Xeon® 3500 Series Processor V35 Tech Support   Replacement Suggestion: C4
SR71mach3 Photo Xeon® E5-2600 Series Processor SR71mach3 Tech Support   Replacement Suggestion: SR71mach5
SRPL8 Photo Pentium III Xeon Processor SRPL8 Tech Support   Replacement Suggestion: SR7004
I2CN Photo Itanium® 2 Processor I2CN Tech Support   Replacement Suggestion: F45
IP545EA Photo Pentium III Processor IP545EA Tech Support   Replacement Suggestion: IP865GLC
LN50B Photo Xeon™ Processor LN50B Tech Support   Virtual Tour Replacement Suggestion: S50
LBX4 Photo Pentium® 4 Processor LBX4 Tech Support   Replacement Suggestion: LN50B
LN10V Photo Xeon™ Processor LN10V Tech Support   Virtual Tour Replacement Suggestion: A10
IR4003X1 Photo Pentium® D Processor IR4003X1 Tech Support   Replacement Suggestion: S55
L42 Photo Xeon® E5-4600 Series Processor L42 Tech Support   Replacement Suggestion: C2
IP925XCV Photo Pentium® 4 Processor IP925XCV Tech Support   Replacement Suggestion: IP955XBK
W4 Photo 4th Gen Core™ Processor W4 Tech Support   Replacement Suggestion:
W5200X Photo Xeon™ Processor W5200X   Replacement Suggestion: SC5200VB2
W6 Photo 6th Gen Core™ Processor W6 Tech Support   Replacement Suggestion:
IR1000P4S Photo Pentium® 4 Processor IR1000P4S Tech Support   Replacement Suggestion: CP10B
IR1200X Photo Xeon Processor IR1200X   Replacement Suggestion: SR1300WV2
IR3000MV Photo Pentium 4 Processor IR3000MV Tech Support   Replacement Suggestion: SC5200BV
IP545GB Photo Pentium 4 Processor IP545GB Tech Support   Replacement Suggestion: IP865GLC
IP545HV Photo Pentium 4 Processor IP545HV Tech Support   Replacement Suggestion: IP865GLC
IP545MD Photo Pentium 4 Processor IP545MD Tech Support   Replacement Suggestion: IP865GLC
IP4SV Photo Pentium® 4 Processor IP4SV Tech Support   Replacement Suggestion: IP865GLC
CN24E5 Photo Xeon® E5-2600 Series Processor CN24E5 Tech Support   Virtual Tour Replacement Suggestion: CN24E5V4
F45 Photo Xeon® E7 Series Processor F45   Virtual Tour Replacement Suggestion: L42
CAR1-HS Photo Pentium® III or Celeron™ Processor CAR1-HS Tech Support   Replacement Suggestion: CP10B
SS300 Photo Xeon™ Processor SS300 Tech Support   Replacement Suggestion: terastatION4
SS300VTL Photo Xeon™ Processor SS300VTL Tech Support   Replacement Suggestion: terastatION4
SR5000X2 Photo Xeon™ Processor SR5000X2 Tech Support   Replacement Suggestion: SR5100D2
SR5005BT Photo Pentium III Xeon Processor SR5005BT Tech Support   Replacement Suggestion: SR5100D2
SR2000T2 Photo Pentium III Processor SR2000T2 Tech Support   Replacement Suggestion: SR2300WV2
SR5000T2 Photo Pentium III Processor SR5000T2 Tech Support   Replacement Suggestion: SR5100D2
terastatION2mix Photo Xeon™ Processor terastatION2mix Tech Support   Replacement Suggestion: G2
NUC-H Photo Core™ i5 Processor NUC-H Tech Support   Replacement Suggestion: NUC7
S20 Photo Quad-Core Xeon® 5400 series Processor S20 Tech Support   Replacement Suggestion: U20
S40S Photo Core™  i7 Extreme Edition Processor S40S Tech Support   Replacement Suggestion: V35
MTH87 Photo 4th Gen Core™ Processor MTH87 Tech Support   Replacement Suggestion: W4
M40 Photo Itanium® 2 Processor M40 Tech Support   Replacement Suggestion: F40
SP7004 Photo Xeon™ MP Processor SP7004 Tech Support   Virtual Tour Replacement Suggestion: TC60H
SC5200TP Photo Pentium® 4 Processor SC5200TP Tech Support   Replacement Suggestion: terastatION4